Privacy Policy

HeaterRental.com ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address
• Rental Information: Delivery addresses, job site locations, rental history
• Payment Information: Credit card numbers, billing addresses (processed securely through third-party payment processors)
• Insurance Information: Certificate of Insurance details, policy numbers
• Communication Records: Emails, phone call records, chat transcripts

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information (desktop, mobile, tablet)
• Pages visited and time spent on site
• Referring website or search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

3. Information Sharing

We may share your information with:

• Service Providers: Delivery partners, payment processors, IT service providers who assist in our operations
• Business Partners: Local rental partners who fulfill orders in your area
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

We do not sell your personal information to third parties for marketing purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in during your session
• Analyze website traffic and usage patterns
• Deliver targeted advertising

5. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Access controls and authentication for our systems
• Regular security assessments and updates
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain records for warranty and liability purposes

Rental records and associated documentation are typically retained for 7 years for legal and insurance purposes.

7. Your Rights

Depending on your location, you may have the right to:

To exercise these rights, contact us at [email protected].

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us